Order #1847 Evidence Summary

This document is a concise merchant-side summary for a digital goods dispute. It is not legal advice and does not guarantee a processor or issuer outcome.

ProductFigma SaaS Dashboard Template

Dispute reasonProduct not received

Order amount$34.00

Delivery typeInstant digital download

Timeline

Time	Event	Evidence
14:24 UTC	Order created and payment accepted.	Shopify order record and payment status.
14:24 UTC	Product page and refund policy snapshot saved.	Archived product description and relevant refund policy excerpt.
14:25 UTC	Buyer consent recorded before access release.	Checkout/cart consent timestamp tied to order ID.
14:28 UTC	Download link opened from the same region as purchase IP.	Access log with timestamp, IP region, user agent, and file ID.

Recommended Response Text

The customer purchased a digital product and received access shortly after payment. The attached evidence shows the order, product description shown at purchase, relevant refund terms, recorded consent, and a download access event connected to the order timeline. Based on this evidence, the claim that the product was not received is inconsistent with the merchant records.

Missing Evidence Notes

If the store does not store customer consent, policy snapshots, or access logs before a dispute is opened, those proof sources cannot be reliably reconstructed later. The preferred setup is to capture them at purchase time.